1. Information We Collect

We collect only the information necessary to provide safe, accurate and professional moving services.

 1.1 Personal Information :
    1.1.1 Full name
    1.1.2 Email address
    1.1.3 Phone number / WhatsApp number
    1.1.4 Collection and delivery addresses

 1.2 Moving & Service Information :
    1.2.1 Inventory lists
    1.2.2 Access conditions (stairs, lifts, long carry distances, truck access)
    1.2.3 Special handling instructions
    1.2.4 Preferred dates
    1.2.5 Job notes and communication details

 1.3 Vehicle & Operational Information
    1.3.1 Requests for shuttle services where our trucks cannot access the property
    1.3.2 Information shared with our service partners (only when required)

 1.4 Website & Technical Information
    1.4.1 IP address
    1.4.2 Browser type
    1.4.3 Device type
    1.4.5 Cookie and analytics data
    1.4.6 Form submission data

We do not store or collect any financial/banking details on our website.

2. How We Collect Information

 We collect information through:

 1.1 Online quotation forms
 1.2 WhatsApp communication
 1.3 Phone calls
 1.4 Email enquiries
 1.5 On-site assessments
 1.6 Cookies and website analytics
 1.7 Service agreements and waybills

3. Why We Collect Your Information

Your information is used strictly for:
 1.1 Providing accurate quotations
 1.2 Planning, managing, and completing your move
 1.3 Dispatching trucks or service partners
 1.4 Communicating updates
 1.5 Verifying access conditions (e.g., shuttle service requirements)
 1.6 Handling insurance documentation
 1.7 Customer support and after-service communication
 1.8 Improving our website and services
 1.9 We only use your information for purposes related to providing our removal services.

4. Sharing of Information

Unishaun Removals does not sell or rent your personal information.

We only share information when required:

 4.1 Service Partners
 If we use a verified service partner to assist with a removal, they receive only the necessary details needed to complete the job.

 4.2 Insurance Providers

 If you request insurance, certain details must be provided to the insurer.

 4.3 Legal or Regulatory Authorities

 Information is released only when legally required.

 5. Cookies & Website Tracking

 Our website uses cookies to:
  5.1 Enhance user experience
  5.2 Track website performance
  5.3 Support form submissions
  5.4 Measure analytics and page behaviour

 You may accept or decline cookies through the pop-up banner on our website.

 6. Data Protection & Security

 We take reasonable, industry-standard steps to protect your information, including:
 6.1 Secure digital storage
 6.2 Limited access to authorised staff only
 6.3 Encrypted website connection (HTTPS)
 6.4 Regular data reviews and backups

 We store your information only for as long as necessary to provide services and comply with legal obligations.

7. Your Rights Under POPIA

 You may:
 7.1 Request access to your personal information
 7.2 Request corrections or updates
 7.3 Ask us to delete your information (where legally allowed)
 7.4 Withdraw consent
 7.5 Lodge a complaint with the Information Regulator

8. Data Retention

We keep your information only for:
 8.1 Move history and reference
 8.2 Legal and accounting records
 8.3 Insurance requirements
 8.4 Customer service purposes

 Once information is no longer required, it is securely deleted.

9. Updates to This Privacy Policy

We may update this policy periodically.
The latest version will always be available on our website.